A premier made-to-order wood and clad wood window and door manufacturer
The people that make up the Marvin Family of Brands are dedicated to enriching the places where they live and work. What began as a family company built on an old-fashioned code of honesty, hard work, and service to their neighbors is now one of the world’s premier window and door companies.
The Director of On-Site Customer Engagement is responsible for assessing, developing, leading and continuously improving the customer/guest experience, training, hospitality and environment which demonstrates The Marvin Companies purpose by which we “enrich the spaces and places where we live and work.” This individual must lead the execution of exceptional business standards in creating an unparalleled, welcoming, professional, educational, and value-filled experience for our customers and guests.
-Degree in Hospitality and Tourism Management, Business Administration or similar fields or an equivalent knowledge base built upon equivalent experience.
-At least 12-15 years of hospitality experience with at least 5 of those years in managing or directing a function with responsibility for guest experience.
-Outgoing and positive attitude, easy to work with, coaching mentality, with a desire to make customer experiences as rich as possible; strong leader! Good at building alignment within the department and cross-functionally.
-Demonstrated experience in partnering and collaborating with others to create an outstanding experience for others.
-Budgeting and forecasting experience preferred
-Design experience preferred. Must have a design eye and understand how to infuse brand into the experience using human-centered design principles.
Employer will assist with relocation costs.
About Marvin Windows
SearchWide is a full service executive search firm primarily for companies in the travel, tourism, hospitality, convention, trade association, venue management, experiential marketing, sports and entertainment industries. We specialize in C-Level and Director level executive searches for companies ranging in size from Fortune 500 corporations to mid-sized public and private companies and associations.
Headquartered in the Twin Cities and several regional offices, we’re able to serve clients and candidates nationwide. Founded in 1999, we have remained focused on our four core values for almost two decades: INTEGRITY, ETHICS, PASSION and RESPECT.