The primary focus of this position will be to manage the sales function for BSD’s Tourism Innovation division. This detail-oriented position will provide leadership and supervision as well as assure the continued, profitable growth of the Gateway Arch and Riverboats at the Gateway Arch through sales and services to tour groups, industry groups, and other group markets including corporate and conventions. This position will generate new business and creating relationships by traditional and non-traditional means, including attending tourism and sales-related trade shows.
• Develop and implement sales-related policies, plans and procedures for BSD’s Tourism Innovation division. • Consult with Executive and Senior Management to maintain open communication and smooth coordination of sales activities with other functional areas including operating divisions. • Serve as sales liaison with external (i.e. Explore St. Louis, Missouri Division of Tourism, St. Louis Sports Commission, Missouri Valley Conference, etc.) and internal (i.e. National Park Service, Gateway Arch Park Foundation, Jefferson National Parks Association, etc.) contacts to create and maintain current and future opportunities and partnerships leading to increased revenue. • Provide outstanding service to new and existing partners including helping to develop and execute ideas for expanding clientele across all markets. • Work with the sales and internal/external marketing teams to support planning, budgeting, production of creative assets, deployment, delivery, and performance evaluation for all aspects of sales plans. • Serve as the Sales Manager for the corporate, convention, tour, and travel markets to generate group reservations for the various products and event offerings at the Gateway Arch, Riverboats at the Gateway Arch, and Gateway Arch National Park. • Analyze sales results and recommend strategies to create growth tactics for all targeted markets. • Assist with the preparation of an annual sales plans as well as corresponding budgets. • Actively participate in strategy meetings and external networking events including attending industry trade shows such as American Bus Association, Student Youth Travel Association, and National Travel Association. • Serve as the point of contact for and follow up with trade show clients from American Bus Association, Student Youth Travel Association, National Tour Association, and other organizations. • Serve as lead sales representative for River City Music Days program. • Assure that all group reservations are handled according to established policies and procedures. • Provide leadership, supervision, and establish agreed upon performance objectives for full-time (Sales Manager & Sales Coordinator) and part-time staff (Intern). • Provide feedback to full-time and part-time staff on a regular basis and conduct annual performance appraisals.
Knowledge, Skills, & Abilities
Disposition: Requires high energy level and ability to sustain enthusiastic, optimistic approach. Strategic-thinker, inventive, creative, dynamic, adaptive, and flexible. Excellent Communication Skills: ability to convey information effectively both orally and in writing. Excellent interpersonal skills: ability to interact effectively with others including listening and understanding. Coordination: communicating with others to understand the goals and plans of other units and to allow adjustment of activities Industry knowledge: Knowledge of/ familiarity with hospitality and tourism industries Managerial skills: planning, coordinating, and leading others in carrying out plans and objectives Financial planning: ability to develop budgets and financial objectives by reviewing financial data Creativity: ability to generate new ideas Judgment and Decision-making: ability to gather and weigh significant information to come up with an effective decision Knowledge of sales: knowledge of principles and methods involved in showing, promoting, and selling BSD’s services. This includes sales strategies and tactics. Customer Service: Knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques Time management skills: effectively managing own and others’ time Outcome-orientation: accountable for results of efforts and activities, concern for goal achievement Initiative: ability to work independently to develop and implement new business strategies, policies and procedures. Technology: Knowledge in the use of Microsoft Office Suite tools. The ability to learn CRM, ticketing, and reservations system.
Five (5) to ten (10) years required in Hospitality, Tourism, or directly related field.
Additional Salary Information: Salary is commensurate with experience.
About Gateway Arch
As an official partner of the National Park Service, Bi-State Development (BSD) shares a deep commitment to delivering excellence to visitors of Jefferson National Expansion Memorial (JNEM). In addition to operating the Arch’s tram system, the Call Center and the Gateway Arch Riverboats, BSD manages group sales. BSD also creates visitor itineraries, provides tour guides for the Tram Ride to Top and schedules the museum programming at Jefferson National Expansion Memorial.