Pepper Pike Capital Partners is a multi-family residential investment and property management firm headquartered in Cleveland, Ohio. We are a rapidly growing company always looking to match great talent with our many career opportunities. We are currently looking to Regional Sales & Operations Trainer to join our team.
The Regional Sales & Operations Trainer is responsible for ensuring effective training and retraining programs are in place to help drive company values and philosophy throughout the organization. The Regional Sales & Operations Trainer will partner with Operations and Revenue teams to develop dynamic training programs strategically linked to the organization's mission and vision by incorporating product knowledge, company philosophy, customer service principles and leadership and sales skills.
Ensure all training and development activities are strategically linked to the organization's mission and vision.
Train newly hired staff on operational processes, systems, and policies.
Identify performance gaps via needs assessments and work with Property Managers to develop and implement appropriate training to improve performance and sales.
Establish guidelines so employees understand expectations and parameters.
Develop specific training to improve service performance.
Drive brand values and philosophy in all training and development activities.
Identify and assess future and current training needs through job analysis.
Provide weekly updates on all projects/sales and status.
Work closely with Director of Revenue to ensure training and development of Property Managers and Leasing Consultants are on target to organizations standards.
Conduct webinars, individual training sessions as necessary.
Prepare training material such as module summaries and updates to organizations SOP
Maintain a keen understanding of training trends, development, and best practices.
Measure the effectiveness of training delivered and modify programs as needed to achieve desired outcomes.
EDUCATION AND EXPERIENCE:
Bachelor's Degree in Management, Training or Business is preferred or equivalent relevant work experience in Property Management of no less than 4 years.
3-5 years as Leasing Manager and/or Property Manager.
Must have at least intermediate level knowledge of basic computer software applications including Word, Excel, and Power Point.
Clear and concise oral and written communication skills are required.
Must have good analytical skills and solid decision-making ability.
Must be able to work independently, multi-task and prioritize as appropriate.
Must be comfortable presenting information to individuals as well as groups.
Must be able to effectively handle interruptions from internal and external customers.
Proficient with Microsoft Office and able to learn and use various industry databases.
Demonstrated success in sales goal attainment in commissioned-based sales.
Strong organizational and time management skills with a high attention to detail
Must be flexible and willing to work some non-traditional hours/days, including nights and weekends as needed.
Must be able to travel 80% across the entire portfolio.
About Pepper Pike Capital Partners
Pepper Pike Capital Partners is a real estate investment, development and management company based in Cleveland, Ohio. We are comprised of a diverse group of talented and entrepreneurial real estate professionals. Over the past decade, our principals have acquired and (re)developed over 25,000 apartments homes throughout the Midwest and Southeast, with a cumulative transactional value in excess of $1B.